I never received a refund of my cash payment. What should I do?

I never received a refund of my cash payment. What should I do?

The maximum period for receiving a cash payment or bank transfer refund is 5 working days. If this period has already passed, it may have been cancelled due to either one of these reasons:
  • The data we receive to make the refund is incorrect.
  • The bank did not authorize the receipt of the payment in your account.  

Please contact the merchant again to request a refund as dLocal may only process a refund with a new authorization from them.

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