I have not received my refund, what should I do?

• Related Articles

• Refund Colombia

  If you have a refund available, please check your purchase registration email to see if you received a message requesting your bank details. Remember to fill in all mandatory fields. We ask that you verify you are entering the correct bank and all ...

• How can I access my refund?

  If case of a refund, you will receive an email containing a link to access the form where you can enter your bank details. If you have not received the email requesting data of your refund, you should contact the purchase's website directly. We ...

• What is the link of Refund form?

  This is a form requesting bank details in order to make a refund. You access it by clicking on a link through an automatic email sent when you have a refund. You will receive the link through the email address you registered at the time of purchase. ...

• I never received the link to process my refund

  Sending the email with the link may take up to 24 hours, so you will likely receive it within this period. If more than 24 hours have passed, please contact us so that we can help you, as it is possible that your email may have been incorrectly ...

• I never received a refund of my cash payment. What should I do?

  The maximum period for receiving a cash payment or bank transfer refund is 5 working days. If this period has already passed, it may have been cancelled due to one of these reasons: The data we receive to make the refund is incorrect. The bank did ...