I never received a refund of my cash payment. What should I do?

I never received a refund of my cash payment. What should I do?

The maximum period for receiving a cash payment or bank transfer refund is 5 working days. If this period has already passed, it may have been cancelled due to one of these reasons:
  • The data we receive to make the refund is incorrect.
  • The bank did not authorize the receipt of the payment in your account.
Please contact the merchant again to request the refund as dLocal may only process a refund with a new authorization from them.

If you already requested a refund to the website where your purchase was made, you can find your transaction immediately by using our lookup portal:
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Check the status of your refund

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