I paid and I haven't received the product/service yet

dLocal only acts as a payment intermediary, therefore, is not the seller of the product or service, nor is responsible for the delivery/provision of the product or service.

It is the exclusive responsibility of dLocal to confirm payments received and transfer them to the website where the purchase was made for the provision of the service or delivery of the products purchased.

For inquiries related to products/services purchased, we recommend you to contact the merchant/website where the purchase was made, either for status, refund requests, or any additional information.

Check your e-mail and your spam box as well, merchants usually send shipping updates regarding purchases you have made. 

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