I paid and I haven't received the product from SHEIN yet.

I paid and I haven't received the product from SHEIN yet.

dLocal is only an intermediary that processes payments from customers to merchants. We don't have access to their products or their shipping status, so it is best for you to communicate with the merchant support team directly to request information about your purchase.  
Check your e-mail and your spam box as well, because merchants usually send shipping updates regarding purchases you have made.

    • Related Articles

    • I paid and I haven't received the product/service yet

      dLocal only acts as a payment intermediary, therefore, is not the seller of the product or service, nor is responsible for the delivery/provision of the product or service. It is the exclusive responsibility of dLocal to confirm payments received and ...

    • I haven't received the product yet

      dLocal is only an intermediary that processes payments from customers to merchants. We don't have access to their products or their shipping status, so it is best for you to communicate with Tiendamia's support team directly to request information ...

    • I paid and I haven't received the signal code yet

      You should be able to receive the signal code and any other details of the services and products you purchased directly from the support team of the website on which you made the purchase. Usually these details are sent to you via email, so we ...

    • I recently paid for Facebook Ads, but my post is not yet active.

      Since we are only an intermediary that processes payments on Facebook's behalf, we do not have access to their advertising platform nor do we manage user accounts or ad content within their platform. You can find more information about this issue ...

    • I paid more than 72 hours ago, and my payment has not been confirmed yet.

      On some occasions there may be momentary network problems in the payment processor. In these cases, the payment may take a while to be confirmed, usually a maximum of 2 or 3 days. If your payment has not been confirmed after this time, please send us ...