The seller cancelled my purchase. What am I supposed to do?

The seller cancelled my purchase. What am I supposed to do?

If you paid with credit card and the payment has been approved, you must contact the merchant to request a refund. Once the merchant issues the refund you will see the funds credited to your account.

If you used any other payment method, you should also contact the merchant as they may be able to refund you directly or instruct us to perform a refund on their behalf. In this case, you will receive an email from us with a link to a secure form where you can send us your bank account details.

    • Related Articles

    • How do I track my purchase?

      Depending on your purchase's status, you can track it the following ways: If your order is Processing: from the "My orders" section If your order is Shipped: from the tracking link sent to you via email by Banggood. For more details, please click ...

    • My product went back to the seller. How can I get a refund or resend?

      Each of our merchants has different policies regarding shipments, reshipments and cancellations of products. Review the policies of the website where you made the purchase and issue a complaint directly with their support. If the merchant approves ...

    • The seller informed me that dLocal will make the refund. What does that mean?

      In the same way that dLocal processes customer payments to merchants, we can also process refunds for those same payments. The merchant has authorized your refund and requested dLocal to process it. If you already requested a refund to the website ...

    • I need a refund for my purchase

      We can only make customer refunds when the merchant requests us to do so. Therefore, you should contact the merchant's support team so that they can request an authorize a refund in your favor. Remember: You can only request refunds for purchases ...

    • I need a refund for my purchase

      We can only process customer refunds when the merchant requests us to do so. Therefore, you should contact the merchant's support team so that they can request an authorize a refund in your favor. Remember: You can only request refunds for purchases ...