My product went back to the seller. How can I get a refund or resend?
Each of our merchants has different policies regarding shipments, reshipments and cancellations of products. Review the policies of the website where you made the purchase and issue a complaint directly with their support. If the merchant approves the refund request, they will contact us to begin the refund process.
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I paid and I haven't received the product/service yet
dLocal only acts as a payment intermediary, therefore, is not the seller of the product or service, nor is responsible for the delivery/provision of the product or service. It is the exclusive responsibility of dLocal to confirm payments received and ...
What is the link of Refund form?
This is a form requesting bank details in order to make a refund. You access it by clicking on a link through an automatic email sent when you have a refund. You will receive the link through the email address you registered at the time of purchase. ...
The seller informed me that dLocal will make the refund. What does that mean?
In the same way that dLocal processes customer payments to merchants, we can also process refunds for those same payments. The merchant has authorized your refund and requested dLocal to process it. If you already requested a refund to the website ...
How can I access my refund?
If case of a refund, you will receive an email containing a link to access the form where you can enter your bank details. If you have not received the email requesting data of your refund, you should contact the purchase's website directly. We ...
I didn't get the PIN code to finalize my deposit
If you do not receive the PIN code, please choose the option "I did not receive the PIN code" on the same page where it was requested. The system will open a new window and if there is any divergence in the registered phone number, you can change it ...