My product went back to the seller. How can I get a refund or resend?
Each of our merchants has different policies regarding shipments, reshipments and cancellations of products. Review the policies of the website where you made the purchase and issue a complaint directly with their support. If the merchant approves the refund request, they will contact us to begin the refund process.
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What is the link of Refund form?
This is a form requesting bank details in order to make a refund. You access it by clicking on a link through an automatic email sent when you have a refund. You will receive the link through the email address you registered at the time of purchase. ...
I paid and I haven't received the product/service yet
dLocal only acts as a payment intermediary, therefore, is not the seller of the product or service, nor is responsible for the delivery/provision of the product or service. It is the exclusive responsibility of dLocal to confirm payments received and ...
The seller informed me that dLocal will make the refund. What does that mean?
In the same way that dLocal processes customer payments to merchants, we can also process refunds for those same payments. The merchant has authorized your refund and requested dLocal to process it. If you already requested a refund to the website ...
Refund Colombia
If you have a refund available, please check your purchase registration email to see if you received a message requesting your bank details. Remember to fill in all mandatory fields. We ask that you verify you are entering the correct bank and all ...
How can I access my refund?
If case of a refund, you will receive an email containing a link to access the form where you can enter your bank details. If you have not received the email requesting data of your refund, you should contact the purchase's website directly. We ...