How long does it take to process my refund?
- For credit card payments: 3 business days (usually, it will appear as credit on your next invoice).
- For cash payments or bank transfers: 5 business days since we receive the bank account details.
You can find your transaction immediately by using our lookup portal:
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How long will it take to receive my refund from SHEIN?
To receive a refund from SHEIN, you need to return the items you do not want. Once SHEIN receives it, they will verify its conditions, which could take between 25 to 30 business days. After the verification process, SHEIN will authorize the refund ...
I never received the link to process my refund
Sending the email with the link may take up to 24 hours, so you will likely receive it within this period. If more than 24 hours have passed, please contact us so that we can help you, as it is possible that your email may have been incorrectly ...
How does the credit card refund work?
If you have made your purchase using your credit card, the refund will be added automatically to that same card you have used. Once your refund has been authorized by SHEIN, please keep in mind that it may take up to 15 business days until you can ...
I need a refund for my purchase
We can only process customer refunds when the merchant requests us to do so. Therefore, you should contact the merchant's support team so that they can request an authorize a refund in your favor. Remember: You can only request refunds for purchases ...
Refund Colombia
If you have a refund available, please check your purchase registration email to see if you received a message requesting your bank details. Remember to fill in all mandatory fields. We ask that you verify you are entering the correct bank and all ...