I need a refund for my purchase

I need a refund for my purchase

We can only process customer refunds when the merchant requests us to do so. Therefore, you should contact the merchant's support team so that they can request an authorize a refund in your favor.
Remember: You can only request refunds for purchases that were made less than 180 days ago. 

    • Related Articles

    • I need a refund for my purchase

      We can only make customer refunds when the merchant requests us to do so. Therefore, you should contact the merchant's support team so that they can request an authorize a refund in your favor. Remember: You can only request refunds for purchases ...
    • How can I access my refund?

      If case of a refund, you will receive an email containing a link to access the form where you can enter your bank details. If you have not received the email requesting data of your refund, you should contact the purchase's website directly. We ...
    • What is the link of Refund form?

      This is a form requesting bank details in order to make a refund. You access it by clicking on a link through an automatic email sent when you have a refund. You will receive the link through the email address you registered at the time of purchase. ...
    • How does the credit card refund work?

      If you have made your purchase using your credit card, the refund will be added automatically to that same card you have used. Once your refund has been authorized by SHEIN, please keep in mind that it may take up to 15 business days until you can ...
    • I paid twice by mistake. I need a refund for one of the payments.

      Please check your email to see if you have already received a message from our support team about this payment. Our financial team usually recognizes when a payment is duplicated and we may have already contacted you to provide information on how to ...