How do I create and verify an account at dLocal?
Registration with dLocal is done automatically when you use a payment method on a web site connected with our company, which processes payments for many different online merchants. If you wish to verify your account, please click on the button below and send us the ID and a proof of address.
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What if I do not have a bank account?
We can only proceed with reimbursements to bank accounts. If you do not have a bank account, we kindly ask you to complete the form with the account of a trusted third party to receive the money for you. IMPORTANT: Please make sure that the third ...
Common Errors - Egypt
If the form gives an error, verify that you are entering the IBAN (International Bank Account Number) correctly.
I am receiving a "User deactivated" message, how can I resolve this?
You have three options: Check your internet connection: On many occasions the error is due to a bad internet connection and is solved simply by checking the Wi-Fi, 3G or 4G connection. Verify your dLocal account : Send us your ID and a proof of ...
How do I modify my data in dLocal?
To change any of your data in the dLocal registry, please click on the button below in order to send us the documents corresponding to the data you wish to change, such as your ID and Proof of Address. Validate your identity
The seller informed me that dLocal will make the refund. What does that mean?
In the same way that dLocal processes customer payments to merchants, we can also process refunds for those same payments. The merchant has authorized your refund and requested dLocal to process it. If you already requested a refund to the website ...