I am receiving a "User deactivated" message, how can I resolve this?

I am receiving a "User deactivated" message, how can I resolve this?

You have three options:
  1. Check your internet connection: On many occasions the error is due to a bad internet connection and is solved simply by checking the Wi-Fi, 3G or 4G connection.
  2. Verify your dLocal account : Send us your ID and a proof of address by clicking on the button below  so we can verify and reactivate your account.
  3. Cancel your dLocal account: In case the error persists even if your dLocal account is verified (option 2), send us a request to cancel your d-Local account to the email idproof@dlocal.com . Cancelling this account does not influence your account on the platform you use. 

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