I am receiving a "User deactivated" message, how can I resolve this?
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Check your internet connection:
On many occasions the error is due to a bad internet connection and is solved simply by checking the Wi-Fi, 3G or 4G connection.
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Verify your dLocal account
: Send us your ID and a proof of address by clicking on the button below
so we can verify and reactivate your account.
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Cancel your dLocal account:
In case the error persists even if your dLocal account is verified (option 2), send us a request to cancel your d-Local account to the email
idproof@dlocal.com
. Cancelling this account does not influence your account on the platform you use.