To change any of your data in the dLocal registry, please click on the button below in order to send us
the documents corresponding to the data you wish to change, such as your ID and Proof of Address.
Registration with dLocal is done automatically when you use a payment method on a web site connected with our company, which processes payments for many different online merchants. If you wish to verify your account, please click on the button below ...
You may see this error when there is a difference between the data you are providing and the information we currently hold in our database. If you are providing your details as stated in your documents and the error persists, please send us your ...
In the same way that dLocal processes customer payments to merchants, we can also process refunds for those same payments. The merchant has authorized your refund and requested dLocal to process it. If you already requested a refund to the website ...
Depending on the bank corresponding to the bank account inserted, you will have to provide the ID or RUT number. In case you receive this error, we suggest you try with both data to successfully complete the reimbursement process.
The maximum period for receiving a cash payment or bank transfer refund is 5 working days. If this period has already passed, it may have been cancelled due to either one of these reasons: The data we receive to make the refund is incorrect. The bank ...