How do I modify my data in dLocal?
To change any of your data in the dLocal registry, please click on the button below in order to send us
the documents corresponding to the data you wish to change, such as your ID and Proof of Address.
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How do I create and verify an account at dLocal?
Registration with dLocal is done automatically when you use a payment method on a web site connected with our company, which processes payments for many different online merchants. If you wish to verify your account, please click on the button below ...
How do I fix an error in my personal data when I try to make a payment?
You may see this error when there is a difference between the data you are providing and the information we currently hold in our database. If you are providing your details as stated in your documents and the error persists, please send us your ...
The seller informed me that dLocal will make the refund. What does that mean?
In the same way that dLocal processes customer payments to merchants, we can also process refunds for those same payments. The merchant has authorized your refund and requested dLocal to process it. If you already requested a refund to the website ...
How can I access my refund?
If case of a refund, you will receive an email containing a link to access the form where you can enter your bank details. If you have not received the email requesting data of your refund, you should contact the purchase's website directly. We ...
What if I do not have a bank account?
We can only proceed with reimbursements to bank accounts. If you do not have a bank account, we kindly ask you to complete the form with the account of a trusted third party to receive the money for you. IMPORTANT: Please make sure that the third ...