Do you have any other requests regarding SHEIN?

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• How long will it take to receive my refund from SHEIN?

  To receive a refund from SHEIN, you need to return the items you do not want. Once SHEIN receives it, they will verify its conditions, which could take between 25 to 30 business days. After the verification process, SHEIN will authorize the refund ...

• I paid and I haven't received the product from SHEIN yet.

  dLocal is only an intermediary that processes payments from customers to merchants. We don't have access to their products or their shipping status, so it is best for you to communicate with the merchant support team directly to request information ...

• I paid and I haven't received the product/service yet

  dLocal only acts as a payment intermediary, therefore, is not the seller of the product or service, nor is responsible for the delivery/provision of the product or service. It is the exclusive responsibility of dLocal to confirm payments received and ...

• I need a refund for my purchase

  We can only make customer refunds when the merchant requests us to do so. Therefore, you should contact the merchant's support team so that they can request an authorize a refund in your favor. Remember: You can only request refunds for purchases ...

• I haven't received the product yet

  dLocal is only an intermediary that processes payments from customers to merchants. We don't have access to their products or their shipping status, so it is best for you to communicate with Tiendamia's support team directly to request information ...