Is it necessary to send the proof of payment to receive my product/service?
No, the payment is processed automatically within the time limit of each payment method, either by cash, bank transfer or debit/credit card. When we receive the confirmation of any payment, we immediately notify the website of the purchase. Remember that you can also find your transaction immediately using our Look Up.
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I paid and I haven't received the product/service yet
dLocal only acts as a payment intermediary, therefore, is not the seller of the product or service, nor is responsible for the delivery/provision of the product or service. It is the exclusive responsibility of dLocal to confirm payments received and ...
I paid more than 72 hours ago, and my payment has not been confirmed yet.
On some occasions there may be momentary network problems in the payment processor. In these cases, the payment may take a while to be confirmed, usually a maximum of 2 or 3 days. If your payment has not been confirmed after this time, please send us ...
I need a receipt for my payment.
dLocal does not issue receipts, invoices or vouchers of any kind since we are not the ones selling the product. To obtain this information please contact the website where you made the purchase directly. You can also get one with the financial ...
I need a receipt for my payment.
dLocal does not issue receipts, invoices or vouchers of any kind since we are not the ones selling the product. To obtain this information please contact the website where you made the purchase directly. You can also get one with the financial ...
I need a receipt for my payment
dLocal does not issue receipts, invoices or vouchers of any kind since we are not the ones selling the product. To obtain this information please contact the website where you made the purchase directly. You can also get one with the financial ...