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I'm being billed twice. What's happening?

Updated over 10 months ago

At dLocal we only process payments on behalf of our customers, so in this case you will need to check with Crunchyroll. A double payment may happen for one of the following reasons.

  • You have 2 recurring membership subscriptions.

  • We didn't receive your previous payment on time.

  • There was a system error that caused you to be charged twice.

For more information, and to contact Crunchyroll about your issue, please click here.

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