Refund Forms
Why am I getting an error when I try to submit the form? - Mexico / CLABE
Which CLABE do I have to enter? When filling out the form you will find a space to insert the CLABE. This is not a code or password, but a series of 18 numbers assigned to each bank account by your bank, in order to provide greater security for ...
Why am I getting an error when I try to submit the form? - Chile
Depending on the bank corresponding to the bank account inserted, you will have to provide the ID or RUT number. In case you receive this error, we suggest you try with both data to successfully complete the reimbursement process.
Why am I getting an error when I try to submit the form? - Peru
If the form returns an error, check that you are entering the CCI (Interbank Account Code) correctly.
Commons Errors - Brazil
Generally, you receive an error message for either the branch number or the bank account: If it's the branch number, remember that in any case it consists of only 4 (four) digits; If it's the bank account digits, the number of numbers entered will ...
What if I do not have a bank account?
We can only proceed with reimbursements to bank accounts. If you do not have a bank account, we kindly ask you to complete the form with the account of a trusted third party to receive the money for you. IMPORTANT: Please make sure that the third ...
Common Errors - Egypt
If the form gives an error, verify that you are entering the IBAN (International Bank Account Number) correctly.
What if my link is expired?
It is recommended to contact the site where the purchase was made so that they can provide you with a solution to your refund.
What is the link of Refund form?
This is a form requesting bank details in order to make a refund. You access it by clicking on a link through an automatic email sent when you have a refund. You will receive the link through the email address you registered at the time of purchase. ...
How can I access my refund?
If case of a refund, you will receive an email containing a link to access the form where you can enter your bank details. If you have not received the email requesting data of your refund, you should contact the purchase's website directly. We ...
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The seller cancelled my purchase. What am I supposed to do?
If you paid with credit card and the payment has been approved, you must contact the merchant to request a refund. Once the merchant issues the refund you will see the funds credited to your account. If you used any other payment method, you should ...
I need a refund for my purchase
We can only process customer refunds when the merchant requests us to do so. Therefore, you should contact the merchant's support team so that they can request an authorize a refund in your favor. Remember: You can only request refunds for purchases ...
I didn't get the PIN code to finalize my deposit
If you do not receive the PIN code, please choose the option "I did not receive the PIN code" on the same page where it was requested. The system will open a new window and if there is any divergence in the registered phone number, you can change it ...
I paid and I haven't received the signal code yet
You should be able to receive the signal code and any other details of the services and products you purchased directly from the support team of the website on which you made the purchase. Usually these details are sent to you via email, so we ...
What if I do not have a bank account?
We can only proceed with reimbursements to bank accounts. If you do not have a bank account, we kindly ask you to complete the form with the account of a trusted third party to receive the money for you. IMPORTANT: Please make sure that the third ...