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My cards are being rejected at the checkout page. How should I proceed?
Most payment rejections are not from us, but from your card issuing bank. We suggest you to check with your bank and verify if your card is enabled for online purchases, confirm that you have a balance available to make the corresponding purchase, ...
What happens if I receive an error that says "exceeded purchase limit"?
Try to request payments with smaller amounts, as the daily limit is $1,000 (1,000 U.S. dollars) and the monthly limit is $3,000 (3,000 U.S. dollars). Additionally, if there is any deposit/payment request pending, these may also interfere with the ...
I want to cancel my invoice, I won't pay it
The invoice is automatically canceled after its expiration date, i.e. 5 calendar days after being generated. This does not generate any additional charges to customers. To generate another invoice after it has been canceled, you must return to the ...
I didn't get the PIN code to finalize my deposit
If you do not receive the PIN code, please choose the option "I did not receive the PIN code" on the same page where it was requested. The system will open a new window and if there is any divergence in the registered phone number, you can change it ...
I am receiving an error with “This transaction can not be completed” message. How can I solve this?
We need to verify your account in order to solve this error. Please click on the form and complete it with the information requested. After receiving your request, we will verify your data and confirm it by e-mail with further instructions on how to ...
How do I fix an error in my personal data when I try to make a payment?
You may see this error when there is a difference between the data you are providing and the information we currently hold in our database. If you are providing your details as stated in your documents and the error persists, please send us your ...
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The seller cancelled my purchase. What am I supposed to do?
If you paid with credit card and the payment has been approved, you must contact the merchant to request a refund. Once the merchant issues the refund you will see the funds credited to your account. If you used any other payment method, you should ...
I need a refund for my purchase
We can only process customer refunds when the merchant requests us to do so. Therefore, you should contact the merchant's support team so that they can request an authorize a refund in your favor. Remember: You can only request refunds for purchases ...
I didn't get the PIN code to finalize my deposit
If you do not receive the PIN code, please choose the option "I did not receive the PIN code" on the same page where it was requested. The system will open a new window and if there is any divergence in the registered phone number, you can change it ...
I paid and I haven't received the signal code yet
You should be able to receive the signal code and any other details of the services and products you purchased directly from the support team of the website on which you made the purchase. Usually these details are sent to you via email, so we ...
What if I do not have a bank account?
We can only proceed with reimbursements to bank accounts. If you do not have a bank account, we kindly ask you to complete the form with the account of a trusted third party to receive the money for you. IMPORTANT: Please make sure that the third ...