After paying
How to find my payment with the transaction lookup portal?
After you make your purchase in a website, you can check your payment’s status in our transaction lookup portal following these few steps: How to see my payment’s status? Access the portal and type your email address associated with the transaction. ...
Any other questions? Contact us!
If you have not found the answer to your queries, we are happy to help. You can contact our team through the following button: Contact us Remember that you can find your transaction immediately by using our transaction lookup portal.
I paid twice by mistake. I need a refund for one of the payments.
Please check your email to see if you have already received a message from our support team about this payment. Our financial team usually recognizes when a payment is duplicated and we may have already contacted you to provide information on how to ...
I need a new invoice
dLocal does not issue invoices or vouchers of any kind and cannot change an existing one since we are not the ones selling the products, we are only the company who processes these payments. To obtain a new invoice or modify an existing one, please ...
I need a receipt for my payment
dLocal does not issue receipts, invoices or vouchers of any kind since we are not the ones selling the product. To obtain this information please contact the website where you made the purchase directly. You can also get one with the financial ...
How long does it take for payments to be processed?
This depends on the chosen payment method: Cash payments: 1 to 2 business days Bank transfers: 24 hours Credit card: Immediately Check the status of your payment For more precise information on the means of payments, please check on the website where ...
I paid more than 10 minutes ago, and my payment has not been confirmed yet.
On some occasions there may be momentary network problems in the payment processor. In these cases, the payment may take a while to be confirmed, usually a maximum of 2 hours. If your payment has not been confirmed after this time, you can find your ...
Is it necessary to send the proof of payment to receive my product/service?
No, the payment is processed automatically within the time limit of each payment method, either by cash, bank transfer or debit/credit card. When we receive the confirmation of any payment, we immediately notify the website of the purchase. Remember ...
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The seller cancelled my purchase. What am I supposed to do?
If you paid with credit card and the payment has been approved, you must contact the merchant to request a refund. Once the merchant issues the refund you will see the funds credited to your account. If you used any other payment method, you should ...
I need a refund for my purchase
We can only process customer refunds when the merchant requests us to do so. Therefore, you should contact the merchant's support team so that they can request an authorize a refund in your favor. Remember: You can only request refunds for purchases ...
I didn't get the PIN code to finalize my deposit
If you do not receive the PIN code, please choose the option "I did not receive the PIN code" on the same page where it was requested. The system will open a new window and if there is any divergence in the registered phone number, you can change it ...
I paid and I haven't received the signal code yet
You should be able to receive the signal code and any other details of the services and products you purchased directly from the support team of the website on which you made the purchase. Usually these details are sent to you via email, so we ...
What if I do not have a bank account?
We can only proceed with reimbursements to bank accounts. If you do not have a bank account, we kindly ask you to complete the form with the account of a trusted third party to receive the money for you. IMPORTANT: Please make sure that the third ...