SHEIN
How to find my transaction with the transaction lookup portal?
After you make your purchase in Shein's website, you can check your payment or refund's status in our transaction lookup portal following these few steps: How to see my payment or refund's status? Access the portal and type your email address ...
Any other questions? Contact us!
If you couldn't find an answer to your question, we're here to help! You may get in touch with us by clicking on the button below: Contact us
My cards are being rejected at the checkout page
Most payment rejections are not from us, but rather from your card's issuing bank. We recommend you to check with your bank to verify if your card is enabled for online purchases, if you have available balance to make the corresponding purchase, and ...
How does the credit card refund work?
If you have made your purchase using your credit card, the refund will be added automatically to that same card you have used. Once your refund has been authorized by SHEIN, please keep in mind that it may take up to 15 business days until you can ...
How do I track my order?
To track your order, please follow these steps: Enter SHEIN on your mobile device or computer. Go to your profile on “Me” Go to “Sent” in the section “My orders” You will be able to see your orders, so to check their status, click on “Track” There ...
I have not received my refund, what should I do?
If you have requested a refund and you have waited 15 business days to be processed, please reach out to us, so we can check the situation and find a solution to your problem. Send us your proof of payment
How long does it take for payments to be processed?
This depends on the chosen payment method: Cash payments: 1 to 2 business days. Bank transfers: 24 hours. Credit card: Immediately. In case the deadline for confirming your payment has passed, please send us the proof of your payment so we can verify ...
Do you have any other requests regarding SHEIN?
Please, visit SHEIN Customer Support: Chile Brazil Mexico South Africa Rest of the world
How long will it take to receive my refund from SHEIN?
To receive a refund from SHEIN, you need to return the items you do not want. Once SHEIN receives it, they will verify its conditions, which could take between 25 to 30 business days. After the verification process, SHEIN will authorize the refund ...
I paid and I haven't received the product from SHEIN yet.
dLocal is only an intermediary that processes payments from customers to merchants. We don't have access to their products or their shipping status, so it is best for you to communicate with the merchant support team directly to request information ...
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The seller cancelled my purchase. What am I supposed to do?
If you paid with credit card and the payment has been approved, you must contact the merchant to request a refund. Once the merchant issues the refund you will see the funds credited to your account. If you used any other payment method, you should ...
I didn't get the PIN code to finalize my deposit
If you do not receive the PIN code, please choose the option "I did not receive the PIN code" on the same page where it was requested. The system will open a new window and if there is any divergence in the registered phone number, you can change it ...
I need a refund for my purchase
We can only process customer refunds when the merchant requests us to do so. Therefore, you should contact the merchant's support team so that they can request an authorize a refund in your favor. Remember: You can only request refunds for purchases ...
I paid and I haven't received the signal code yet
You should be able to receive the signal code and any other details of the services and products you purchased directly from the support team of the website on which you made the purchase. Usually these details are sent to you via email, so we ...
What if I do not have a bank account?
We can only proceed with reimbursements to bank accounts. If you do not have a bank account, we kindly ask you to complete the form with the account of a trusted third party to receive the money for you. IMPORTANT: Please make sure that the third ...