Crunchyroll
How to find my transaction with the transaction lookup portal?
After you make your purchase in a website, you can check your payment or refund's status in our transaction lookup portal following these few steps: How to see my payment or refund's status? Access the portal and type your email address associated ...
Any other questions? Contact us!
If you have not found the answer to your queries, we are happy to help. You can contact our team through the following button: Contact us Remember that you can find your transaction immediately by using our transaction lookup portal.
How do I remove my credit card?
First, make sure you are logged in and head to the Settings menu. Confirm which card you wish to remove by looking at the Current Billing Method listing. Choose the Payment Methods page, then whether to Edit or Delete the available payment methods. ...
I have already canceled, why am I still being billed?
At dLocal we only process payments on behalf of our customers, so in this case you will need to check with Crunchyroll as to why you are still being billed. * It's possible that you accidentally created more than one account. * It's also possible ...
I'm being billed twice. What's happening?
At dLocal we only process payments on behalf of our customers, so in this case you will need to check with Crunchyroll. A double payment may happen for one of the following reasons. You have 2 recurring membership subscriptions. We didn't receive ...
Any other questions about Crunchyroll?
You may access their help desk for more questions by clicking here.
Popular Articles
The seller cancelled my purchase. What am I supposed to do?
If you paid with credit card and the payment has been approved, you must contact the merchant to request a refund. Once the merchant issues the refund you will see the funds credited to your account. If you used any other payment method, you should ...
I didn't get the PIN code to finalize my deposit
If you do not receive the PIN code, please choose the option "I did not receive the PIN code" on the same page where it was requested. The system will open a new window and if there is any divergence in the registered phone number, you can change it ...
I need a refund for my purchase
We can only process customer refunds when the merchant requests us to do so. Therefore, you should contact the merchant's support team so that they can request an authorize a refund in your favor. Remember: You can only request refunds for purchases ...
I paid and I haven't received the signal code yet
You should be able to receive the signal code and any other details of the services and products you purchased directly from the support team of the website on which you made the purchase. Usually these details are sent to you via email, so we ...
What if I do not have a bank account?
We can only proceed with reimbursements to bank accounts. If you do not have a bank account, we kindly ask you to complete the form with the account of a trusted third party to receive the money for you. IMPORTANT: Please make sure that the third ...