I paid twice by mistake. I need a refund for one of the payments.
Please check your email to see if you have already received a message from our support team about this payment. Our financial team usually recognizes when a payment is duplicated and we may have already contacted you to provide information on how to receive the refund.
If you have not received any email please send us the proof of payment for both transactions by clicking on the button below.
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I'm being billed twice. What's happening?
At dLocal we only process payments on behalf of our customers, so in this case you will need to check with Crunchyroll. A double payment may happen for one of the following reasons. You have 2 recurring membership subscriptions. We didn't receive ...
I need a refund for my purchase
We can only make customer refunds when the merchant requests us to do so. Therefore, you should contact the merchant's support team so that they can request an authorize a refund in your favor. Remember: You can only request refunds for purchases ...
I need a refund for my purchase
We can only process customer refunds when the merchant requests us to do so. Therefore, you should contact the merchant's support team so that they can request an authorize a refund in your favor. Remember: You can only request refunds for purchases ...
I need a new invoice
dLocal does not issue invoices or vouchers of any kind and cannot change an existing one since we are not the ones selling the products, we are only the company who processes these payments. To obtain a new invoice or modify an existing one, please ...
What is the link of Refund form?
This is a form requesting bank details in order to make a refund. You access it by clicking on a link through an automatic email sent when you have a refund. You will receive the link through the email address you registered at the time of purchase. ...