I paid twice by mistake. I need a refund for one of the payments.
Please check your email to see if you have already received a message from our support team about this payment. Our financial team usually recognizes when a payment is duplicated and we may have already contacted you to provide information on how to receive the refund.
If you have not received any email please send us the proof of payment for both transactions by clicking on the button below.
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I'm being billed twice. What's happening?
At dLocal we only process payments on behalf of our customers, so in this case you will need to check with Crunchyroll. A double payment may happen for one of the following reasons. You have 2 recurring membership subscriptions. We didn't receive ...
Refund Colombia
If you have a refund available, please check your purchase registration email to see if you received a message requesting your bank details. Remember to fill in all mandatory fields. We ask that you verify you are entering the correct bank and all ...
I need a refund for my purchase
We can only make customer refunds when the merchant requests us to do so. Therefore, you should contact the merchant's support team so that they can request an authorize a refund in your favor. Remember: You can only request refunds for purchases ...
I need a refund for my purchase
We can only process customer refunds when the merchant requests us to do so. Therefore, you should contact the merchant's support team so that they can request an authorize a refund in your favor. Remember: You can only request refunds for purchases ...
I need a new invoice
dLocal does not issue invoices or vouchers of any kind and cannot change an existing one since we are not the ones selling the products, we are only the company who processes these payments. To obtain a new invoice or modify an existing one, please ...