I'm being billed twice. What's happening?
At dLocal we only process payments on behalf of our customers, so in this case you will need to check with Crunchyroll. A double payment may happen for one of the following reasons.
You have 2 recurring membership subscriptions.
We didn't receive your previous payment on time.
There was a system error that caused you to be charged twice.
For more information, and to contact Crunchyroll about your issue, please click here.
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I have already canceled, why am I still being billed?
At dLocal we only process payments on behalf of our customers, so in this case you will need to check with Crunchyroll as to why you are still being billed. * It's possible that you accidentally created more than one account. * It's also possible ...
I paid twice by mistake. I need a refund for one of the payments.
Please check your email to see if you have already received a message from our support team about this payment. Our financial team usually recognizes when a payment is duplicated and we may have already contacted you to provide information on how to ...
What if my link is expired?
It is recommended to contact the site where the purchase was made so that they can provide you with a solution to your refund.
What is the link of Refund form?
This is a form requesting bank details in order to make a refund. You access it by clicking on a link through an automatic email sent when you have a refund. You will receive the link through the email address you registered at the time of purchase. ...
Why am I getting an error when I try to submit the form? - Mexico / CLABE
Which CLABE do I have to enter? When filling out the form you will find a space to insert the CLABE. This is not a code or password, but a series of 18 numbers assigned to each bank account by your bank, in order to provide greater security for ...