I'm being billed twice. What's happening?
At dLocal we only process payments on behalf of our customers, so in this case you will need to check with Crunchyroll. A double payment may happen for one of the following reasons.
You have 2 recurring membership subscriptions.
We didn't receive your previous payment on time.
There was a system error that caused you to be charged twice.
For more information, and to contact Crunchyroll about your issue, please click here.
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I have already canceled, why am I still being billed?
At dLocal we only process payments on behalf of our customers, so in this case you will need to check with Crunchyroll as to why you are still being billed. * It's possible that you accidentally created more than one account. * It's also possible ...
I paid twice by mistake. I need a refund for one of the payments.
Please check your email to see if you have already received a message from our support team about this payment. Our financial team usually recognizes when a payment is duplicated and we may have already contacted you to provide information on how to ...
What if my link is expired?
It is recommended to contact the site where the purchase was made so that they can provide you with a solution to your refund.
How can I access my refund?
If case of a refund, you will receive an email containing a link to access the form where you can enter your bank details. If you have not received the email requesting data of your refund, you should contact the purchase's website directly. We ...
What is the link of Refund form?
This is a form requesting bank details in order to make a refund. You access it by clicking on a link through an automatic email sent when you have a refund. You will receive the link through the email address you registered at the time of purchase. ...