How to find my transaction with the transaction lookup portal?
After you make your purchase in a website, you can check your payment or refund's status in our transaction lookup portal following these few steps:
How to see my payment or refund's status?
- Access the portal and type your email address associated with the transaction.
- A code will be sent to your email inbox for you to validate your identity, you must enter the 6 digit code (only valid for 3 minutes).
- Select the search option "payment" or "refund" and the payment method (card or others).
- Enter the required information: country, payment date, amount and the last four digits of your card (only if applicable).
- Click the lookup button your transaction button to verify your transaction’s status.
Warnings:
- If you do not receive the email with the code, wait for a few minutes and check your spam folder. If you still have not received the code, contact us for help.
- The information about your transaction’s status will only be shown in the portal and will not be sent anywhere else.
- Searches are free and unlimited (without exceeding 3 searches per minute).
- Remember that your information will be treated safely and with respect for your privacy. We suggest not sharing your data with anyone.
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