How do I get my tracking number?
dLocal is only an intermediary that processes payments from customers to merchants. We don't have access to their products or their shipping status, so it is best for you to contact the merchant support team directly to request the tracking number.
Check your e-mail and your spam box as well, merchants usually send shipping updates regarding purchases you have made.
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I didn't get the PIN code to finalize my deposit
If you do not receive the PIN code, please choose the option "I did not receive the PIN code" on the same page where it was requested. The system will open a new window and if there is any divergence in the registered phone number, you can change it ...
My product went back to the seller. How can I get a refund or resend?
Each of our merchants has different policies regarding shipments, reshipments and cancellations of products. Review the policies of the website where you made the purchase and issue a complaint directly with their support. If the merchant approves ...
Common Errors - Egypt
If the form gives an error, verify that you are entering the IBAN (International Bank Account Number) correctly.
What if I do not have a bank account?
We can only proceed with reimbursements to bank accounts. If you do not have a bank account, we kindly ask you to complete the form with the account of a trusted third party to receive the money for you. IMPORTANT: Please make sure that the third ...
Why am I getting an error when I try to submit the form? - Mexico / CLABE
Which CLABE do I have to enter? When filling out the form you will find a space to insert the CLABE. This is not a code or password, but a series of 18 numbers assigned to each bank account by your bank, in order to provide greater security for ...