How do I fix an error in my personal data when I try to make a payment?
You may see this error when there is a difference between the data you are providing and the information we currently hold in our database.
If you are providing your details as stated in your documents and the error persists, please send us your personal details so we can verify your account.
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How to find my payment with the transaction lookup portal?
After you make your purchase in a website, you can check your payment’s status in our transaction lookup portal following these few steps: How to see my payment’s status? Access the portal and type your email address associated with the transaction. ...
I never received a refund of my cash payment. What should I do?
The maximum period for receiving a cash payment or bank transfer refund is 5 working days. If this period has already passed, it may have been cancelled due to either one of these reasons: The data we receive to make the refund is incorrect. The bank ...
I never received a refund of my cash payment. What should I do?
The maximum period for receiving a cash payment or bank transfer refund is 5 working days. If this period has already passed, it may have been cancelled due to one of these reasons: The data we receive to make the refund is incorrect. The bank did ...
I am receiving an error with “This transaction can not be completed” message. How can I solve this?
We need to verify your account in order to solve this error. Please click on the form and complete it with the information requested. After receiving your request, we will verify your data and confirm it by e-mail with further instructions on how to ...
What happens if I receive an error that says "exceeded purchase limit"?
Try to request payments with smaller amounts, as the daily limit is $1,000 (1,000 U.S. dollars) and the monthly limit is $3,000 (3,000 U.S. dollars). Additionally, if there is any deposit/payment request pending, these may also interfere with the ...