dLocal Customer Service Portal


My cards are being rejected at the checkout page. How should I proceed?

Most payment rejections are not from us, but rather from your card's issuing bank. We recommend you to check with your bank to verify that it is enabled for online purchases, that you have a balance available to make the corresponding purchase, and in case you are trying to make a purchase on a website that is not from your country, that the card is available for international purchases.

I need a receipt for my payment.

dLocal does not issue receipts, invoices or vouchers of any kind since we are not the ones selling the product. To obtain this information please contact the website where you made the purchase directly. You can also get one with the financial institution where you made the payment.

Any other questions?

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