This depends on the chosen payment method:
- Cash payments: 1 to 2 business days.
- Bank transfers: 24 hours.
- Credit card: Immediately.
dLocal does not issue invoices or vouchers of any kind since we are not the ones selling the products, we are only the company who processes these payments. For the same reason, we also cannot change them. To obtain a new invoice or modify it, please go directly to the website where you are making the purchase or make a new purchase.
The invoice is automatically canceled after its expiration date, i.e. 5 calendar days after being generated. This does not generate any additional charges to customers.
To generate another invoice after it has been cancelled, you must return to the merchant's website and redo the purchase or speak directly to the merchant’s support team.
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