dLocal Customer Service Portal


How long does it take for payments to be processed?

This depends on the chosen payment method:
  • Cash payments: 1 to 2 business days.
  • Bank transfers: 24 hours.
  • Credit card: Immediately.
In case the deadline for confirming your payment has passed, please send us the proof of your payment so we can verify it via this form.
Note: For more precise information on the means of payments, please check on the website where you made the purchase as they may have some modifications depending on the company or country.

I need a new invoice.

dLocal does not issue invoices or vouchers of any kind since we are not the ones selling the products, we are only the company who processes these payments. For the same reason, we also cannot change them. To obtain a new invoice or modify it, please go directly to the website where you are making the purchase or make a new purchase.

I want to cancel my invoice; I won't pay it.

The invoice is automatically canceled after its expiration date, i.e. 5 calendar days after being generated. This does not generate any additional charges to customers.
To generate another invoice after it has been cancelled, you must return to the merchant's website and redo the purchase or speak directly to the merchant’s support team.

Any other questions?

If you couldn't find an answer to your question, we're here to help! You may get in touch with us by clicking on the button below: