This depends on the chosen payment method:
- Cash payments: 1 to 2 business days (It does not include Holidays, Saturdays or Sundays)
- Bank transfers: 24 hours.
- Credit card: Immediately.
Most payment rejections are not from us, but rather from your card's issuing bank. We recommend you to check with your bank to verify if your card is enabled for online purchases, if you have available balance to make the corresponding purchase, and in case you are trying to make a purchase on a website that is not from your country, that the card is available for international purchases.
dLocal is only an intermediary that processes payments from customers to SHEIN. We don't have access to their products or their shipping status, so it is best for you to communicate with SHEIN to know your purchase status.
To track your order, please follow these steps:
- 1.Enter SHEIN on your mobile device or computer.
- 2.Go to your profile on “Me”
- 3.Go to “Sent” in the section “My orders”
- 4.You will be able to see your orders, so to check their status, click on “Track” There you will find your tracking code as well as other information.
To receive a refund from SHEIN, you need to return the items you do not want. Once SHEIN receives it, they will verify its conditions, which could take between 25 to 30 business days. After the verification process, SHEIN will authorize the refund and this process could take about 5 more business days.
If you have made your purchase using your credit card, the refund will be added automatically to that same card you have used. Once your refund has been authorized by SHEIN, please keep in mind that it may take up to 15 business days until you can see the refund processed in your account.
If you have requested a refund and you have waited 15 business days to be processed, please reach out to us, so we can check the situation and find a solution to your problem. You can contact us through here by sending us a proof of payment and we will be contacting you very soon.
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