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I need a new invoice.

dLocal does not issue invoices or vouchers of any kind since we are not the ones selling the products, we are only the company who processes these payments. For the same reason, we also cannot change them. To obtain a new invoice or modify it, please go directly to the website where you are making the purchase or make a new purchase.

I need a receipt for my payment.

dLocal does not issue receipts, invoices or vouchers of any kind since we are not the ones selling the product. To obtain this information please contact the website where you made the purchase directly. You can also get one with the financial institution where you made the payment.

I never received the link for processing my refund.

Sending the email with the link may take up to 24 hours, so you will likely receive it within this period. If more than 24 hours have passed, please contact us via this form so that we can help you, as it is possible that your email may have been incorrectly provided or that the merchant has not yet requested a refund.
Remember: In any case, always check your spam box first, as it is possible that the email is there.

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Last modified 1yr ago