dLocal Customer Service Portal


How do I track my purchase?

Depending on your purchase's status, you can track it the following ways:
  • If your order is Processing: from the "My orders" section
  • If your order is Shipped: from the tracking link sent to you via email by Banggood.
For more details, please click here.

How do I cancel my order?

In Banggood.com you may cancel your order depending on the number of days since purchase. For more details please click here.

Any other questions about Banggood.com?

You may access Banggood's help centre by clicking here.

Any other questions?

If you couldn't find an answer to your question, we're here to help! You may get in touch with us by clicking on the button below: