# End User Team Help Center

> How can we help you?

## العربية

### تواصل معنا

- [لم تتمكن من العثور على معاملتك؟ تواصل معنا!](https://support.dlocal.com/ar/articles/13729219-لم-تتمكن-من-العثور-على-معاملتك-تواصل-معنا.md)

## Português do Brasil

### Verifique sua transação

- [Como encontrar meu pagamento com o buscador de transações?](https://support.dlocal.com/pt-BR/articles/11271965-como-encontrar-meu-pagamento-com-o-buscador-de-transacoes.md)
- [Não encontrou sua transação? Fale com a gente!](https://support.dlocal.com/pt-BR/articles/11271997-nao-encontrou-sua-transacao-fale-com-a-gente.md)

### Pagamentos

- [Meus cartões estão sendo rejeitados ao momento de pagar. Como devo proceder?](https://support.dlocal.com/pt-BR/articles/10871141-meus-cartoes-estao-sendo-rejeitados-ao-momento-de-pagar-como-devo-proceder.md)
- [Quero cancelar meu boleto, não irei realizar o pagamento](https://support.dlocal.com/pt-BR/articles/10871204-quero-cancelar-meu-boleto-nao-irei-realizar-o-pagamento.md)
- [Não recebi o código para finalizar o meu depósito](https://support.dlocal.com/pt-BR/articles/10871217-nao-recebi-o-codigo-para-finalizar-o-meu-deposito.md)
- [O que acontece se eu recebo um erro que diz “limite de compras excedido”?](https://support.dlocal.com/pt-BR/articles/10871244-o-que-acontece-se-eu-recebo-um-erro-que-diz-limite-de-compras-excedido.md)
- [Você tem outra pergunta? Contate-nos!](https://support.dlocal.com/pt-BR/articles/10871248-voce-tem-outra-pergunta-contate-nos.md)
- [Como encontrar meu pagamento com o buscador de transações?](https://support.dlocal.com/pt-BR/articles/10871260-como-encontrar-meu-pagamento-com-o-buscador-de-transacoes.md)
- [Paguei faz mais de 10 minutos e o meu pagamento não foi confirmado](https://support.dlocal.com/pt-BR/articles/10871292-paguei-faz-mais-de-10-minutos-e-o-meu-pagamento-nao-foi-confirmado.md)
- [Em quanto tempo se processa um pagamento?](https://support.dlocal.com/pt-BR/articles/10871302-em-quanto-tempo-se-processa-um-pagamento.md)
- [Depois de pagar, é necessário enviar o comprovante?](https://support.dlocal.com/pt-BR/articles/10871327-depois-de-pagar-e-necessario-enviar-o-comprovante.md)
- [Preciso de um comprovante da minha compra](https://support.dlocal.com/pt-BR/articles/10871343-preciso-de-um-comprovante-da-minha-compra.md)
- [Preciso de um novo boleto](https://support.dlocal.com/pt-BR/articles/10871354-preciso-de-um-novo-boleto.md)
- [Paguei duas vezes sem querer, preciso do reembolso de um dos pagamentos](https://support.dlocal.com/pt-BR/articles/10871359-paguei-duas-vezes-sem-querer-preciso-do-reembolso-de-um-dos-pagamentos.md)
- [Você tem outra pergunta? Contate-nos!](https://support.dlocal.com/pt-BR/articles/10871371-voce-tem-outra-pergunta-contate-nos.md)

### Reembolsos

- [Como posso acessar meu reembolso?](https://support.dlocal.com/pt-BR/articles/10871472-como-posso-acessar-meu-reembolso.md)
- [O que é o Formulário de Reembolso?](https://support.dlocal.com/pt-BR/articles/10871475-o-que-e-o-formulario-de-reembolso.md)
- [E se eu não tiver uma conta bancária?](https://support.dlocal.com/pt-BR/articles/10871494-e-se-eu-nao-tiver-uma-conta-bancaria.md)
- [E se meu link expirar?](https://support.dlocal.com/pt-BR/articles/10871501-e-se-meu-link-expirar.md)
- [México: CLABE - Por que estou recebendo um erro quando tento enviar o formulário?](https://support.dlocal.com/pt-BR/articles/10871526-mexico-clabe-por-que-estou-recebendo-um-erro-quando-tento-enviar-o-formulario.md)
- [Chile: Por que estou recebendo um erro quando tento enviar o formulário?](https://support.dlocal.com/pt-BR/articles/10871549-chile-por-que-estou-recebendo-um-erro-quando-tento-enviar-o-formulario.md)
- [Peru: Por que recebo um erro quando tento enviar o formulário?](https://support.dlocal.com/pt-BR/articles/10871569-peru-por-que-recebo-um-erro-quando-tento-enviar-o-formulario.md)
- [Brasil: Erros Comuns](https://support.dlocal.com/pt-BR/articles/10871575-brasil-erros-comuns.md)
- [Colômbia: Reembolso](https://support.dlocal.com/pt-BR/articles/10871595-colombia-reembolso.md)
- [Egito: Erros Comuns](https://support.dlocal.com/pt-BR/articles/10871610-egito-erros-comuns.md)
- [Você tem outra pergunta? Contate-nos!](https://support.dlocal.com/pt-BR/articles/11273194-voce-tem-outra-pergunta-contate-nos.md)
- [Como encontrar meu reembolso com o buscador de transações?](https://support.dlocal.com/pt-BR/articles/10871644-como-encontrar-meu-reembolso-com-o-buscador-de-transacoes.md)
- [Meu produto voltou para o vendedor. Como posso obter um reembolso ou o reenvio?](https://support.dlocal.com/pt-BR/articles/10871660-meu-produto-voltou-para-o-vendedor-como-posso-obter-um-reembolso-ou-o-reenvio.md)
- [Nunca recebi o reembolso do meu pagamento em dinheiro ou transferência bancária. O que devo fazer?](https://support.dlocal.com/pt-BR/articles/10871668-nunca-recebi-o-reembolso-do-meu-pagamento-em-dinheiro-ou-transferencia-bancaria-o-que-devo-fazer.md)
- [Nunca recebi o link para que meu reembolso seja processado](https://support.dlocal.com/pt-BR/articles/10871671-nunca-recebi-o-link-para-que-meu-reembolso-seja-processado.md)
- [Quanto tempo demoram os reembolsos?](https://support.dlocal.com/pt-BR/articles/10871736-quanto-tempo-demoram-os-reembolsos.md)
- [O vendedor me informou que a dLocal realizará o reembolso. O que isso significa?](https://support.dlocal.com/pt-BR/articles/10871763-o-vendedor-me-informou-que-a-dlocal-realizara-o-reembolso-o-que-isso-significa.md)
- [Preciso de um reembolso ou cancelar a minha compra](https://support.dlocal.com/pt-BR/articles/10871786-preciso-de-um-reembolso-ou-cancelar-a-minha-compra.md)
- [O vendedor cancelou minha compra. O que faço?](https://support.dlocal.com/pt-BR/articles/10871799-o-vendedor-cancelou-minha-compra-o-que-faco.md)
- [Você tem outra pergunta? Contate-nos!](https://support.dlocal.com/pt-BR/articles/10871803-voce-tem-outra-pergunta-contate-nos.md)

### Compras

- [Não recebi o produto/serviço ou não é o que comprei](https://support.dlocal.com/pt-BR/articles/10871832-nao-recebi-o-produto-servico-ou-nao-e-o-que-comprei.md)
- [Realizei o pagamento e ainda não tenho o código do sinal](https://support.dlocal.com/pt-BR/articles/10871844-realizei-o-pagamento-e-ainda-nao-tenho-o-codigo-do-sinal.md)
- [Como consigo o código de rastreamento do meu produto?](https://support.dlocal.com/pt-BR/articles/10871848-como-consigo-o-codigo-de-rastreamento-do-meu-produto.md)
- [Você tem outra pergunta? Contate-nos!](https://support.dlocal.com/pt-BR/articles/10871850-voce-tem-outra-pergunta-contate-nos.md)

### Parceiros

- [Como encontrar minha transação com o buscador de transações?](https://support.dlocal.com/pt-BR/articles/10872422-como-encontrar-minha-transacao-com-o-buscador-de-transacoes.md)
- [Não recebi meu reembolso, o que eu faço?](https://support.dlocal.com/pt-BR/articles/10872479-nao-recebi-meu-reembolso-o-que-eu-faco.md)
- [Em quanto tempo se processa um pagamento?](https://support.dlocal.com/pt-BR/articles/10872460-em-quanto-tempo-se-processa-um-pagamento.md)
- [Quanto tempo demora para receber o reembolso da SHEIN?](https://support.dlocal.com/pt-BR/articles/10872495-quanto-tempo-demora-para-receber-o-reembolso-da-shein.md)
- [Como funciona o reembolso por cartão?](https://support.dlocal.com/pt-BR/articles/10872518-como-funciona-o-reembolso-por-cartao.md)
- [Como rastrear minha compra?](https://support.dlocal.com/pt-BR/articles/10872535-como-rastrear-minha-compra.md)
- [Meus cartões estão sendo rejeitados ao momento de pagar](https://support.dlocal.com/pt-BR/articles/10872565-meus-cartoes-estao-sendo-rejeitados-ao-momento-de-pagar.md)
- [Paguei e ainda não recebi o produto](https://support.dlocal.com/pt-BR/articles/10872574-paguei-e-ainda-nao-recebi-o-produto.md)
- [Você tem mais consultas sobre a SHEIN?](https://support.dlocal.com/pt-BR/articles/10872582-voce-tem-mais-consultas-sobre-a-shein.md)
- [Você tem outra pergunta? Contate-nos!](https://support.dlocal.com/pt-BR/articles/10872590-voce-tem-outra-pergunta-contate-nos.md)
- [Como cancelo o meu pedido?](https://support.dlocal.com/pt-BR/articles/10872597-como-cancelo-o-meu-pedido.md)
- [Como rastreio o meu pedido?](https://support.dlocal.com/pt-BR/articles/10872619-como-rastreio-o-meu-pedido.md)
- [Você tem alguma outra consulta sobre a Banggood?](https://support.dlocal.com/pt-BR/articles/10872627-voce-tem-alguma-outra-consulta-sobre-a-banggood.md)
- [Você tem outra pergunta? Contate-nos!](https://support.dlocal.com/pt-BR/articles/10872630-voce-tem-outra-pergunta-contate-nos.md)
- [Como encontrar minha transação com o buscador de transações?](https://support.dlocal.com/pt-BR/articles/10872640-como-encontrar-minha-transacao-com-o-buscador-de-transacoes.md)
- [Paguei faz mais de 72 horas e o meu pagamento não se confirma](https://support.dlocal.com/pt-BR/articles/10872664-paguei-faz-mais-de-72-horas-e-o-meu-pagamento-nao-se-confirma.md)
- [Você tem outra pergunta? Contate-nos!](https://support.dlocal.com/pt-BR/articles/10872677-voce-tem-outra-pergunta-contate-nos.md)
- [Como encontrar minha transação com o buscador de transações?](https://support.dlocal.com/pt-BR/articles/10872686-como-encontrar-minha-transacao-com-o-buscador-de-transacoes.md)
- [Estou recebendo cobranças duplicadas. O que está acontecendo?](https://support.dlocal.com/pt-BR/articles/10872703-estou-recebendo-cobrancas-duplicadas-o-que-esta-acontecendo.md)
- [Você tem alguma outra consulta sobre a Crunchyroll?](https://support.dlocal.com/pt-BR/articles/10872728-voce-tem-alguma-outra-consulta-sobre-a-crunchyroll.md)
- [Você tem outra pergunta? Contate-nos!](https://support.dlocal.com/pt-BR/articles/10872731-voce-tem-outra-pergunta-contate-nos.md)
- [Como encontrar minha transação com o buscador de transações?](https://support.dlocal.com/pt-BR/articles/10872745-como-encontrar-minha-transacao-com-o-buscador-de-transacoes.md)
- [Fiz um pagamento para o Facebook Ads, mas, a minha página ainda não está ativa. Por quê?](https://support.dlocal.com/pt-BR/articles/10872764-fiz-um-pagamento-para-o-facebook-ads-mas-a-minha-pagina-ainda-nao-esta-ativa-por-que.md)
- [Não estou percebendo mais visitas em minha página apesar de haver pagado pelo Facebook Ads. O que devo fazer?](https://support.dlocal.com/pt-BR/articles/10872773-nao-estou-percebendo-mais-visitas-em-minha-pagina-apesar-de-haver-pagado-pelo-facebook-ads-o-que-devo-fazer.md)
- [Você tem outra pergunta? Contate-nos!](https://support.dlocal.com/pt-BR/articles/10872779-voce-tem-outra-pergunta-contate-nos.md)
- [Como encontrar minha transação com o buscador de transações?](https://support.dlocal.com/pt-BR/articles/10872794-como-encontrar-minha-transacao-com-o-buscador-de-transacoes.md)
- [Preciso de um novo boleto](https://support.dlocal.com/pt-BR/articles/10872826-preciso-de-um-novo-boleto.md)
- [Nunca recebi o reembolso do meu pagamento em dinheiro ou transferência bancária. O que devo fazer?](https://support.dlocal.com/pt-BR/articles/10872829-nunca-recebi-o-reembolso-do-meu-pagamento-em-dinheiro-ou-transferencia-bancaria-o-que-devo-fazer.md)
- [Preciso de um comprovante da minha compra](https://support.dlocal.com/pt-BR/articles/10872837-preciso-de-um-comprovante-da-minha-compra.md)
- [Você tem outra pergunta? Contate-nos!](https://support.dlocal.com/pt-BR/articles/10872843-voce-tem-outra-pergunta-contate-nos.md)
- [Quero cancelar meu boleto, não irei realizar o pagamento](https://support.dlocal.com/pt-BR/articles/10872851-quero-cancelar-meu-boleto-nao-irei-realizar-o-pagamento.md)
- [Preciso de um novo boleto](https://support.dlocal.com/pt-BR/articles/10872873-preciso-de-um-novo-boleto.md)
- [Você tem outra pergunta? Contate-nos!](https://support.dlocal.com/pt-BR/articles/10872883-voce-tem-outra-pergunta-contate-nos.md)
- [Preciso de um comprovante da minha compra](https://support.dlocal.com/pt-BR/articles/10872896-preciso-de-um-comprovante-da-minha-compra.md)
- [Meus cartões estão sendo rejeitados ao momento de pagar. Como devo proceder?](https://support.dlocal.com/pt-BR/articles/10872901-meus-cartoes-estao-sendo-rejeitados-ao-momento-de-pagar-como-devo-proceder.md)
- [Você tem outra pergunta? Contate-nos!](https://support.dlocal.com/pt-BR/articles/10872913-voce-tem-outra-pergunta-contate-nos.md)
- [Meus cartões estão sendo rejeitados ao momento de pagar. Como devo proceder?](https://support.dlocal.com/pt-BR/articles/10872933-meus-cartoes-estao-sendo-rejeitados-ao-momento-de-pagar-como-devo-proceder.md)
- [Em quanto tempo se processa um pagamento?](https://support.dlocal.com/pt-BR/articles/10872939-em-quanto-tempo-se-processa-um-pagamento.md)
- [Paguei e ainda não recebi o produto. O que faço?](https://support.dlocal.com/pt-BR/articles/10872946-paguei-e-ainda-nao-recebi-o-produto-o-que-faco.md)
- [Preciso de um reembolso ou cancelar a minha compra](https://support.dlocal.com/pt-BR/articles/10872957-preciso-de-um-reembolso-ou-cancelar-a-minha-compra.md)
- [Você tem outra pergunta? Contate-nos!](https://support.dlocal.com/pt-BR/articles/10872975-voce-tem-outra-pergunta-contate-nos.md)

## English

### Check your transaction

- [How to find my payment with the transaction lookup portal?](https://support.dlocal.com/en/articles/11271965-how-to-find-my-payment-with-the-transaction-lookup-portal.md)
- [Couldn't find your transaction? Contact us!](https://support.dlocal.com/en/articles/11271997-couldn-t-find-your-transaction-contact-us.md)

### Payments

- [My cards are being rejected at the checkout page. How should I proceed?](https://support.dlocal.com/en/articles/10871141-my-cards-are-being-rejected-at-the-checkout-page-how-should-i-proceed.md)
- [I want to cancel my invoice, I won't pay it](https://support.dlocal.com/en/articles/10871204-i-want-to-cancel-my-invoice-i-won-t-pay-it.md)
- [I didn't get the PIN code to finalize my deposit](https://support.dlocal.com/en/articles/10871217-i-didn-t-get-the-pin-code-to-finalize-my-deposit.md)
- [What happens if I receive an error that says "exceeded purchase limit"?](https://support.dlocal.com/en/articles/10871244-what-happens-if-i-receive-an-error-that-says-exceeded-purchase-limit.md)
- [Any other questions? Contact us!](https://support.dlocal.com/en/articles/10871248-any-other-questions-contact-us.md)
- [How to find my payment with the transaction lookup portal?](https://support.dlocal.com/en/articles/10871260-how-to-find-my-payment-with-the-transaction-lookup-portal.md)
- [I paid more than 10 minutes ago, and my payment has not been confirmed yet.](https://support.dlocal.com/en/articles/10871292-i-paid-more-than-10-minutes-ago-and-my-payment-has-not-been-confirmed-yet.md)
- [How long does it take for payments to be processed?](https://support.dlocal.com/en/articles/10871302-how-long-does-it-take-for-payments-to-be-processed.md)
- [Is it necessary to send the proof of payment to receive my product/service?](https://support.dlocal.com/en/articles/10871327-is-it-necessary-to-send-the-proof-of-payment-to-receive-my-product-service.md)
- [I need a receipt for my payment](https://support.dlocal.com/en/articles/10871343-i-need-a-receipt-for-my-payment.md)
- [I need a new invoice](https://support.dlocal.com/en/articles/10871354-i-need-a-new-invoice.md)
- [I paid twice by mistake. I need a refund for one of the payments.](https://support.dlocal.com/en/articles/10871359-i-paid-twice-by-mistake-i-need-a-refund-for-one-of-the-payments.md)
- [Any other questions? Contact us!](https://support.dlocal.com/en/articles/10871371-any-other-questions-contact-us.md)

### Refunds

- [How can I access my refund?](https://support.dlocal.com/en/articles/10871472-how-can-i-access-my-refund.md)
- [What is the link of Refund form?](https://support.dlocal.com/en/articles/10871475-what-is-the-link-of-refund-form.md)
- [What if I do not have a bank account?](https://support.dlocal.com/en/articles/10871494-what-if-i-do-not-have-a-bank-account.md)
- [What if my link is expired?](https://support.dlocal.com/en/articles/10871501-what-if-my-link-is-expired.md)
- [Mexico: CLABE - Why am I getting an error when I try to submit the form?](https://support.dlocal.com/en/articles/10871526-mexico-clabe-why-am-i-getting-an-error-when-i-try-to-submit-the-form.md)
- [Chile: Why am I getting an error when I try to submit the form?](https://support.dlocal.com/en/articles/10871549-chile-why-am-i-getting-an-error-when-i-try-to-submit-the-form.md)
- [Peru: Why am I getting an error when I try to submit the form?](https://support.dlocal.com/en/articles/10871569-peru-why-am-i-getting-an-error-when-i-try-to-submit-the-form.md)
- [Brazil: Commons Errors](https://support.dlocal.com/en/articles/10871575-brazil-commons-errors.md)
- [Colombia: Refund](https://support.dlocal.com/en/articles/10871595-colombia-refund.md)
- [Egypt: Common Errors](https://support.dlocal.com/en/articles/10871610-egypt-common-errors.md)
- [Any other questions? Contact us!](https://support.dlocal.com/en/articles/11273194-any-other-questions-contact-us.md)
- [How to find my refund with the transaction lookup portal?](https://support.dlocal.com/en/articles/10871644-how-to-find-my-refund-with-the-transaction-lookup-portal.md)
- [My product went back to the seller. How can I get a refund or resend?](https://support.dlocal.com/en/articles/10871660-my-product-went-back-to-the-seller-how-can-i-get-a-refund-or-resend.md)
- [I never received a refund of my cash payment. What should I do?](https://support.dlocal.com/en/articles/10871668-i-never-received-a-refund-of-my-cash-payment-what-should-i-do.md)
- [I never received the link to process my refund](https://support.dlocal.com/en/articles/10871671-i-never-received-the-link-to-process-my-refund.md)
- [How long does it take to process my refund?](https://support.dlocal.com/en/articles/10871736-how-long-does-it-take-to-process-my-refund.md)
- [The seller informed me that dLocal will make the refund. What does that mean?](https://support.dlocal.com/en/articles/10871763-the-seller-informed-me-that-dlocal-will-make-the-refund-what-does-that-mean.md)
- [I need a refund for my purchase](https://support.dlocal.com/en/articles/10871786-i-need-a-refund-for-my-purchase.md)
- [The seller cancelled my purchase. What am I supposed to do?](https://support.dlocal.com/en/articles/10871799-the-seller-cancelled-my-purchase-what-am-i-supposed-to-do.md)
- [Any other questions? Contact us!](https://support.dlocal.com/en/articles/10871803-any-other-questions-contact-us.md)

### Purchases

- [I paid and I haven't received the product/service yet](https://support.dlocal.com/en/articles/10871832-i-paid-and-i-haven-t-received-the-product-service-yet.md)
- [I paid and I haven't received the signal code yet](https://support.dlocal.com/en/articles/10871844-i-paid-and-i-haven-t-received-the-signal-code-yet.md)
- [How do I get my tracking number?](https://support.dlocal.com/en/articles/10871848-how-do-i-get-my-tracking-number.md)
- [Any other questions? Contact us!](https://support.dlocal.com/en/articles/10871850-any-other-questions-contact-us.md)

### Partners

- [How to find my transaction with the transaction lookup portal?](https://support.dlocal.com/en/articles/10872422-how-to-find-my-transaction-with-the-transaction-lookup-portal.md)
- [I have not received my refund, what should I do?](https://support.dlocal.com/en/articles/10872479-i-have-not-received-my-refund-what-should-i-do.md)
- [How long does it take for payments to be processed?](https://support.dlocal.com/en/articles/10872460-how-long-does-it-take-for-payments-to-be-processed.md)
- [How long will it take to receive my refund from SHEIN?](https://support.dlocal.com/en/articles/10872495-how-long-will-it-take-to-receive-my-refund-from-shein.md)
- [How does the credit card refund work?](https://support.dlocal.com/en/articles/10872518-how-does-the-credit-card-refund-work.md)
- [How do I track my order?](https://support.dlocal.com/en/articles/10872535-how-do-i-track-my-order.md)
- [My cards are being rejected at the checkout page](https://support.dlocal.com/en/articles/10872565-my-cards-are-being-rejected-at-the-checkout-page.md)
- [I paid and I haven't received the product from SHEIN yet](https://support.dlocal.com/en/articles/10872574-i-paid-and-i-haven-t-received-the-product-from-shein-yet.md)
- [Do you have any other requests regarding SHEIN?](https://support.dlocal.com/en/articles/10872582-do-you-have-any-other-requests-regarding-shein.md)
- [Any other questions? Contact us!](https://support.dlocal.com/en/articles/10872590-any-other-questions-contact-us.md)
- [How do I cancel my order?](https://support.dlocal.com/en/articles/10872597-how-do-i-cancel-my-order.md)
- [How do I track my purchase?](https://support.dlocal.com/en/articles/10872619-how-do-i-track-my-purchase.md)
- [Any other questions about Banggood?](https://support.dlocal.com/en/articles/10872627-any-other-questions-about-banggood.md)
- [Any other questions? Contact us!](https://support.dlocal.com/en/articles/10872630-any-other-questions-contact-us.md)
- [How to find my transaction with the transaction lookup portal?](https://support.dlocal.com/en/articles/10872640-how-to-find-my-transaction-with-the-transaction-lookup-portal.md)
- [I paid more than 72 hours ago, and my payment has not been confirmed yet](https://support.dlocal.com/en/articles/10872664-i-paid-more-than-72-hours-ago-and-my-payment-has-not-been-confirmed-yet.md)
- [Any other questions? Contact us!](https://support.dlocal.com/en/articles/10872677-any-other-questions-contact-us.md)
- [How to find my transaction with the transaction lookup portal?](https://support.dlocal.com/en/articles/10872686-how-to-find-my-transaction-with-the-transaction-lookup-portal.md)
- [I'm being billed twice. What's happening?](https://support.dlocal.com/en/articles/10872703-i-m-being-billed-twice-what-s-happening.md)
- [I have already canceled, why am I still being billed?](https://support.dlocal.com/en/articles/10872705-i-have-already-canceled-why-am-i-still-being-billed.md)
- [How do I remove my credit card?](https://support.dlocal.com/en/articles/10872722-how-do-i-remove-my-credit-card.md)
- [Any other questions about Crunchyroll?](https://support.dlocal.com/en/articles/10872728-any-other-questions-about-crunchyroll.md)
- [Any other questions? Contact us!](https://support.dlocal.com/en/articles/10872731-any-other-questions-contact-us.md)
- [How to find my transaction with the transaction lookup portal?](https://support.dlocal.com/en/articles/10872745-how-to-find-my-transaction-with-the-transaction-lookup-portal.md)
- [I recently paid for Facebook Ads, but my post is not yet active.](https://support.dlocal.com/en/articles/10872764-i-recently-paid-for-facebook-ads-but-my-post-is-not-yet-active.md)
- [I don't notice any more traffic on my page even though I purchased Facebook Ads](https://support.dlocal.com/en/articles/10872773-i-don-t-notice-any-more-traffic-on-my-page-even-though-i-purchased-facebook-ads.md)
- [Any other questions? Contact us!](https://support.dlocal.com/en/articles/10872779-any-other-questions-contact-us.md)
- [How to find my transaction with the transaction lookup portal?](https://support.dlocal.com/en/articles/10872794-how-to-find-my-transaction-with-the-transaction-lookup-portal.md)
- [I need a new invoice](https://support.dlocal.com/en/articles/10872826-i-need-a-new-invoice.md)
- [I never received a refund of my cash payment. What should I do?](https://support.dlocal.com/en/articles/10872829-i-never-received-a-refund-of-my-cash-payment-what-should-i-do.md)
- [I need a receipt for my payment](https://support.dlocal.com/en/articles/10872837-i-need-a-receipt-for-my-payment.md)
- [Any other questions? Contact us!](https://support.dlocal.com/en/articles/10872843-any-other-questions-contact-us.md)
- [I want to cancel my invoice, I won't pay it](https://support.dlocal.com/en/articles/10872851-i-want-to-cancel-my-invoice-i-won-t-pay-it.md)
- [I need a new invoice](https://support.dlocal.com/en/articles/10872873-i-need-a-new-invoice.md)
- [Any other questions? Contact us!](https://support.dlocal.com/en/articles/10872883-any-other-questions-contact-us.md)
- [I need a receipt for my payment](https://support.dlocal.com/en/articles/10872896-i-need-a-receipt-for-my-payment.md)
- [My cards are being rejected at the checkout page. How should I proceed?](https://support.dlocal.com/en/articles/10872901-my-cards-are-being-rejected-at-the-checkout-page-how-should-i-proceed.md)
- [Any other questions? Contact us!](https://support.dlocal.com/en/articles/10872913-any-other-questions-contact-us.md)
- [My cards are being rejected at the checkout page. How should I proceed?](https://support.dlocal.com/en/articles/10872933-my-cards-are-being-rejected-at-the-checkout-page-how-should-i-proceed.md)
- [How long does it take for payments to be processed?](https://support.dlocal.com/en/articles/10872939-how-long-does-it-take-for-payments-to-be-processed.md)
- [I haven't received the product yet](https://support.dlocal.com/en/articles/10872946-i-haven-t-received-the-product-yet.md)
- [I need a refund for my purchase](https://support.dlocal.com/en/articles/10872957-i-need-a-refund-for-my-purchase.md)
- [Any other questions? Contact us!](https://support.dlocal.com/en/articles/10872975-any-other-questions-contact-us.md)

## Español

###  Verifique su transacción

- [¿Cómo encontrar mi pago con el buscador de transacciones?](https://support.dlocal.com/es/articles/11271965-como-encontrar-mi-pago-con-el-buscador-de-transacciones.md)
- [¿No pudiste encontrar tu transacción? ¡Contáctanos!](https://support.dlocal.com/es/articles/11271997-no-pudiste-encontrar-tu-transaccion-contactanos.md)

### Pagos

- [Mis tarjetas son rechazadas al realizar el pago. ¿Cómo debo proceder?](https://support.dlocal.com/es/articles/10871141-mis-tarjetas-son-rechazadas-al-realizar-el-pago-como-debo-proceder.md)
- [Quiero cancelar mi factura, no voy a hacer el pago](https://support.dlocal.com/es/articles/10871204-quiero-cancelar-mi-factura-no-voy-a-hacer-el-pago.md)
- [No recibí el código para finalizar mi depósito](https://support.dlocal.com/es/articles/10871217-no-recibi-el-codigo-para-finalizar-mi-deposito.md)
- [¿Qué pasa si recibo un error de "límite de compras excedido"?](https://support.dlocal.com/es/articles/10871244-que-pasa-si-recibo-un-error-de-limite-de-compras-excedido.md)
- [¿Tienes otra pregunta? ¡Contáctanos!](https://support.dlocal.com/es/articles/10871248-tienes-otra-pregunta-contactanos.md)
- [¿Cómo encontrar mi pago con el buscador de transacciones?](https://support.dlocal.com/es/articles/10871260-como-encontrar-mi-pago-con-el-buscador-de-transacciones.md)
- [Pagué hace más de 10 minutos y mi pago no se confirma](https://support.dlocal.com/es/articles/10871292-pague-hace-mas-de-10-minutos-y-mi-pago-no-se-confirma.md)
- [¿En cuánto tiempo se procesa un pago?](https://support.dlocal.com/es/articles/10871302-en-cuanto-tiempo-se-procesa-un-pago.md)
- [¿Luego de pagar es necesario enviar el comprobante?](https://support.dlocal.com/es/articles/10871327-luego-de-pagar-es-necesario-enviar-el-comprobante.md)
- [Necesito un comprobante de mi compra](https://support.dlocal.com/es/articles/10871343-necesito-un-comprobante-de-mi-compra.md)
- [Necesito una nueva factura](https://support.dlocal.com/es/articles/10871354-necesito-una-nueva-factura.md)
- [Pagué dos veces por error, necesito el reembolso de un pago](https://support.dlocal.com/es/articles/10871359-pague-dos-veces-por-error-necesito-el-reembolso-de-un-pago.md)
- [¿Tienes otra pregunta? ¡Contáctanos!](https://support.dlocal.com/es/articles/10871371-tienes-otra-pregunta-contactanos.md)

### Reembolsos

- [¿Cómo accedo a mi reembolso?](https://support.dlocal.com/es/articles/10871472-como-accedo-a-mi-reembolso.md)
- [¿Qué es el Formulario de Reembolso?](https://support.dlocal.com/es/articles/10871475-que-es-el-formulario-de-reembolso.md)
- [¿Qué pasa si no tengo cuenta bancaria?](https://support.dlocal.com/es/articles/10871494-que-pasa-si-no-tengo-cuenta-bancaria.md)
- [¿Qué pasa si mi link está expirado?](https://support.dlocal.com/es/articles/10871501-que-pasa-si-mi-link-esta-expirado.md)
- [Mexico: CLABE - ¿Por qué me da error cuando intento enviar el formulario?](https://support.dlocal.com/es/articles/10871526-mexico-clabe-por-que-me-da-error-cuando-intento-enviar-el-formulario.md)
- [Chile: ¿Por qué me da error cuando intento enviar el formulario?](https://support.dlocal.com/es/articles/10871549-chile-por-que-me-da-error-cuando-intento-enviar-el-formulario.md)
- [Perú: ¿Por qué me da error cuando intento enviar el formulario?](https://support.dlocal.com/es/articles/10871569-peru-por-que-me-da-error-cuando-intento-enviar-el-formulario.md)
- [Brasil: Errores Comunes](https://support.dlocal.com/es/articles/10871575-brasil-errores-comunes.md)
- [Colombia: Reembolso](https://support.dlocal.com/es/articles/10871595-colombia-reembolso.md)
- [Egipto: Errores Comunes](https://support.dlocal.com/es/articles/10871610-egipto-errores-comunes.md)
- [¿Tienes otra pregunta? ¡Contáctanos!](https://support.dlocal.com/es/articles/11273194-tienes-otra-pregunta-contactanos.md)
- [¿Cómo encontrar mi reembolso con el buscador de transacciones?](https://support.dlocal.com/es/articles/10871644-como-encontrar-mi-reembolso-con-el-buscador-de-transacciones.md)
- [El producto fue devuelto al vendedor ¿Puedo obtener un reembolso o solicitar reenvío?](https://support.dlocal.com/es/articles/10871660-el-producto-fue-devuelto-al-vendedor-puedo-obtener-un-reembolso-o-solicitar-reenvio.md)
- [Nunca recibí mi reembolso de mi pago en efectivo ¿Qué debo hacer?](https://support.dlocal.com/es/articles/10871668-nunca-recibi-mi-reembolso-de-mi-pago-en-efectivo-que-debo-hacer.md)
- [Nunca recibí el link para procesar mi reembolso](https://support.dlocal.com/es/articles/10871671-nunca-recibi-el-link-para-procesar-mi-reembolso.md)
- [¿Cuánto tiempo demoran los reembolsos?](https://support.dlocal.com/es/articles/10871736-cuanto-tiempo-demoran-los-reembolsos.md)
- [El vendedor me informó que dLocal realizará el reembolso. ¿Qué significa?](https://support.dlocal.com/es/articles/10871763-el-vendedor-me-informo-que-dlocal-realizara-el-reembolso-que-significa.md)
- [Necesito un reembolso y/o cancelar mi compra](https://support.dlocal.com/es/articles/10871786-necesito-un-reembolso-y-o-cancelar-mi-compra.md)
- [El vendedor canceló mi compra, ¿qué hago?](https://support.dlocal.com/es/articles/10871799-el-vendedor-cancelo-mi-compra-que-hago.md)
- [¿Tienes otra pregunta? ¡Contáctanos!](https://support.dlocal.com/es/articles/10871803-tienes-otra-pregunta-contactanos.md)

### Compras

- [No recibí el producto/servicio o no es lo que compré](https://support.dlocal.com/es/articles/10871832-no-recibi-el-producto-servicio-o-no-es-lo-que-compre.md)
- [Realicé el pago y aun no tengo el código de la señal](https://support.dlocal.com/es/articles/10871844-realice-el-pago-y-aun-no-tengo-el-codigo-de-la-senal.md)
- [¿Cómo puedo obtener el código de seguimiento de mi producto?](https://support.dlocal.com/es/articles/10871848-como-puedo-obtener-el-codigo-de-seguimiento-de-mi-producto.md)
- [¿Tienes otra pregunta? ¡Contáctanos!](https://support.dlocal.com/es/articles/10871850-tienes-otra-pregunta-contactanos.md)

### Socios

- [¿Cómo encontrar mi transacción con el buscador de transacciones?](https://support.dlocal.com/es/articles/10872422-como-encontrar-mi-transaccion-con-el-buscador-de-transacciones.md)
- [No recibí mi reembolso. ¿Qué hago?](https://support.dlocal.com/es/articles/10872479-no-recibi-mi-reembolso-que-hago.md)
- [¿En cuánto tiempo se procesa un pago?](https://support.dlocal.com/es/articles/10872460-en-cuanto-tiempo-se-procesa-un-pago.md)
- [¿Cuánto tiempo lleva para recibir mi reembolso de SHEIN?](https://support.dlocal.com/es/articles/10872495-cuanto-tiempo-lleva-para-recibir-mi-reembolso-de-shein.md)
- [¿Cómo funciona el reembolso para compras con tarjeta?](https://support.dlocal.com/es/articles/10872518-como-funciona-el-reembolso-para-compras-con-tarjeta.md)
- [¿Cómo rastrear mi pedido?](https://support.dlocal.com/es/articles/10872535-como-rastrear-mi-pedido.md)
- [Mis tarjetas son rechazadas al momento de pagar](https://support.dlocal.com/es/articles/10872565-mis-tarjetas-son-rechazadas-al-momento-de-pagar.md)
- [Pagué y aún no recibí el producto, ¿qué hago?](https://support.dlocal.com/es/articles/10872574-pague-y-aun-no-recibi-el-producto-que-hago.md)
- [¿Cómo funciona el reembolso de SHEIN para compras en OXXO?](https://support.dlocal.com/es/articles/11156275-como-funciona-el-reembolso-de-shein-para-compras-en-oxxo.md)
- [¿Tienes otras consultas sobre SHEIN?](https://support.dlocal.com/es/articles/10872582-tienes-otras-consultas-sobre-shein.md)
- [¿Tienes otra pregunta? ¡Contáctanos!](https://support.dlocal.com/es/articles/10872590-tienes-otra-pregunta-contactanos.md)
- [¿Cómo cancelo mi pedido?](https://support.dlocal.com/es/articles/10872597-como-cancelo-mi-pedido.md)
- [¿Cómo rastreo mi pedido?](https://support.dlocal.com/es/articles/10872619-como-rastreo-mi-pedido.md)
- [¿Tienes otras consultas sobre Banggood?](https://support.dlocal.com/es/articles/10872627-tienes-otras-consultas-sobre-banggood.md)
- [¿Tienes otra pregunta? ¡Contáctanos!](https://support.dlocal.com/es/articles/10872630-tienes-otra-pregunta-contactanos.md)
- [¿Cómo encontrar mi transacción con el buscador de transacciones?](https://support.dlocal.com/es/articles/10872640-como-encontrar-mi-transaccion-con-el-buscador-de-transacciones.md)
- [Pagué hace más de 72 horas y mi pago no se confirma](https://support.dlocal.com/es/articles/10872664-pague-hace-mas-de-72-horas-y-mi-pago-no-se-confirma.md)
- [¿Tienes otra pregunta? ¡Contáctanos!](https://support.dlocal.com/es/articles/10872677-tienes-otra-pregunta-contactanos.md)
- [¿Cómo encontrar mi transacción con el buscador de transacciones?](https://support.dlocal.com/es/articles/10872686-como-encontrar-mi-transaccion-con-el-buscador-de-transacciones.md)
- [Estoy recibiendo cargos dobles. ¿Qué está sucediendo?](https://support.dlocal.com/es/articles/10872703-estoy-recibiendo-cargos-dobles-que-esta-sucediendo.md)
- [Ya había cancelado, ¿por qué me siguen facturando?](https://support.dlocal.com/es/articles/10872705-ya-habia-cancelado-por-que-me-siguen-facturando.md)
- [¿Cómo elimino mi tarjeta de crédito?](https://support.dlocal.com/es/articles/10872722-como-elimino-mi-tarjeta-de-credito.md)
- [¿Tienes más consultas sobre Crunchyroll?](https://support.dlocal.com/es/articles/10872728-tienes-mas-consultas-sobre-crunchyroll.md)
- [¿Tienes otra pregunta? ¡Contáctanos!](https://support.dlocal.com/es/articles/10872731-tienes-otra-pregunta-contactanos.md)
- [¿Cómo encontrar mi transacción con el buscador de transacciones?](https://support.dlocal.com/es/articles/10872745-como-encontrar-mi-transaccion-con-el-buscador-de-transacciones.md)
- [Hice el pago de Facebook Ads pero mi página no está activa aún, ¿por qué?](https://support.dlocal.com/es/articles/10872764-hice-el-pago-de-facebook-ads-pero-mi-pagina-no-esta-activa-aun-por-que.md)
- [No percibo más tráfico en mi página a pesar de haber contratado Facebook Ads, ¿qué puedo hacer?](https://support.dlocal.com/es/articles/10872773-no-percibo-mas-trafico-en-mi-pagina-a-pesar-de-haber-contratado-facebook-ads-que-puedo-hacer.md)
- [¿Tienes otra pregunta? ¡Contáctanos!](https://support.dlocal.com/es/articles/10872779-tienes-otra-pregunta-contactanos.md)
- [¿Cómo encontrar mi transacción con el buscador de transacciones?](https://support.dlocal.com/es/articles/10872794-como-encontrar-mi-transaccion-con-el-buscador-de-transacciones.md)
- [Necesito una nueva factura](https://support.dlocal.com/es/articles/10872826-necesito-una-nueva-factura.md)
- [Nunca recibí mi reembolso de mi pago en efectivo, ¿qué debo hacer?](https://support.dlocal.com/es/articles/10872829-nunca-recibi-mi-reembolso-de-mi-pago-en-efectivo-que-debo-hacer.md)
- [Necesito un comprobante de mi compra](https://support.dlocal.com/es/articles/10872837-necesito-un-comprobante-de-mi-compra.md)
- [¿Tienes otra pregunta? ¡Contáctanos!](https://support.dlocal.com/es/articles/10872843-tienes-otra-pregunta-contactanos.md)
- [Quiero cancelar mi factura, no voy a hacer el pago](https://support.dlocal.com/es/articles/10872851-quiero-cancelar-mi-factura-no-voy-a-hacer-el-pago.md)
- [Necesito una nueva factura](https://support.dlocal.com/es/articles/10872873-necesito-una-nueva-factura.md)
- [¿Tienes otra pregunta? ¡Contáctanos!](https://support.dlocal.com/es/articles/10872883-tienes-otra-pregunta-contactanos.md)
- [Necesito un comprobante de mi compra](https://support.dlocal.com/es/articles/10872896-necesito-un-comprobante-de-mi-compra.md)
- [Mis tarjetas son rechazadas al momento de pagar ¿Cómo debo proceder?](https://support.dlocal.com/es/articles/10872901-mis-tarjetas-son-rechazadas-al-momento-de-pagar-como-debo-proceder.md)
- [¿Tienes otra pregunta? ¡Contáctanos!](https://support.dlocal.com/es/articles/10872913-tienes-otra-pregunta-contactanos.md)
- [Mis tarjetas son rechazadas al momento de pagar. ¿Cómo debo proceder?](https://support.dlocal.com/es/articles/10872933-mis-tarjetas-son-rechazadas-al-momento-de-pagar-como-debo-proceder.md)
- [¿En cuánto tiempo se procesa un pago?](https://support.dlocal.com/es/articles/10872939-en-cuanto-tiempo-se-procesa-un-pago.md)
- [Pagué y aun no recibí el producto ¿Qué hago?](https://support.dlocal.com/es/articles/10872946-pague-y-aun-no-recibi-el-producto-que-hago.md)
- [Necesito un reembolso y/o cancelar mi compra](https://support.dlocal.com/es/articles/10872957-necesito-un-reembolso-y-o-cancelar-mi-compra.md)
- [¿Tienes otra pregunta? ¡Contáctanos!](https://support.dlocal.com/es/articles/10872975-tienes-otra-pregunta-contactanos.md)