Operations Support

This section addresses frequently asked questions related to payment methods, billing information, payment security, and any other inquiries regarding the payment process.

Payments

My cards are being rejected at the checkout page. How should I proceed?

I want to cancel my invoice, I won't pay it

I didn't get the PIN code to finalize my deposit

What happens if I receive an error that says "exceeded purchase limit"?

Any other questions? Contact us!

This section contains frequently asked questions related to things you may need to know before completing your purchase, such as payment process details, available methods, order adjustments, and more.

Before paying

How to find my payment with the transaction lookup portal?

I paid more than 10 minutes ago, and my payment has not been confirmed yet.

How long does it take for payments to be processed?

Is it necessary to send the proof of payment to receive my product/service?

I need a receipt for my payment

I need a new invoice

I paid twice by mistake. I need a refund for one of the payments.

This section covers frequently asked questions related to what happens after you've completed your payment, including order confirmation, payment verification, and any other post-payment inquiries.

After paying

Terms and Conditions

Termos e Condições

Términos y Condiciones

Regulatory Disclosure

Informações Regulatórias

Divulgación Regulatoria

Privacy Hub

Aviso de Privacidade

Aviso de Privacidad

dLocal

Check your transaction

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