I did not receive the product/service or it is not what I bought
dLocal only acts as a payment intermediary and therefore is not the one selling the product or service, nor is it responsible for the delivery/provision of the product or service.
It is the exclusive responsibility of dLocal to confirm payments received and transfer them to the website where the purchase was made for the provision of the service or delivery of the products purchased.
For enquiries related to products/services purchased, we recommend to contact the merchant/website where the purchase was made directly, either for status, refund requests, or any additional information.
Tip: Check your e-mail and your spam box as well, because merchants usually send shipping updates regarding purchases you have made.
Any other questions?
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