dLocal Customer Service Portal


How do I create and verify an account at dLocal?

Registration with dLocal is done automatically when you use a payment method on a web site connected with our company, which processes payments for many different online merchants. If you wish to verify your account, please send us the ID and a proof of address in this form.

I am receiving a "User deactivated" message, how can I resolve this?

You have three options:
  1. 1.
    Check your internet connection: On many occasions the error is due to a bad internet connection and is solved simply by checking the Wi-Fi, 3G or 4G connection.
  2. 2.
    Verify your dLocal account: Send us your ID and a proof of address in this form so we can verify and reactivate your account.
  3. 3.
    Cancel your dLocal account: In case the error persists even if your dLocal account is verified (option 2), send us a request to cancel your d-Local account to the email [email protected]. Cancelling this account does not influence your account on the platform you use.

How do I modify my data in dLocal?

To change any of your data in the dLocal registry, please send in this form the documents corresponding to the data you wish to change, such as your ID and Proof of Address.

Any other questions?

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